Updated 6th January 2022

Pearson Chandler respects your privacy and is committed to protecting your personal data. This Privacy Policy informs you how we look after your personal data. It also tells you about your privacy rights and how the law protects you.

Important Information and who we are 

  • This privacy notice is issued by Pearson Chandler. The data privacy manager for the partnership is Debbie Pearson. Email address: info@pearsonchandler.com
  •  You have the right to make a complaint to the Information Commissioner’s Office. However, we would prefer it if you gave us the opportunity to deal with any complaint ourselves in the first instance. 
  • This privacy notice was created on 21st October 2021.
  • It is important that the personal data we hold about you is up-to-date and accurate. Please keep us informed of any changes that may be relevant. 
  • Our website includes links to third party websites. We are not responsible for these. Please check their privacy notices. 

The data we collect 

Personal data, or personal information, means any information about an individual, from which that person can be identified. 

The data we collect is shown below: 

  • Identity Data – first name, last name, title
  • Contact Data –billing address, delivery address, email, telephone number
  • Transaction Data – details about payments from you
  • Marketing & Communications Data – your preference as to whether you are happy to receive marketing communications from us.

We do not collect: Special Requirements Data; Financial Data (bank account or card details); Technical Data or Profile Data. 

If we need to collect data by law, or under the terms of a contract we have with you, and you do not provide the data, we may not be able to perform the contract.

How your data is collected

Data can be collected in the following way:

By direct interaction – You may give us your Identity and Contact Data by corresponding with us by phone, post, email, social media or via this website. 

We do not use cookies, server logs and other similar technologies to collect Technical Data about your equipment, browsing actions and patterns.

We do not collect information about you from Third Parties. 

How we use your personal data 

  • We will only use your personal data when the law allows us to.

    The data we collect is used to enable us to sell our books and deliver them.

    With your consent we will use your personal data to send direct marketing communications to you.

    We will use it if we need to comply with a legal or regulatory requirement.

    You can withdraw your consent to marketing communications at any time.

    Disclosures of your personal data

    We will only disclose your personal data under the following circumstances

    Where we are required to do so by a legal or regulatory body

  • Where we need to communicate with professional advisers, including lawyers, banks, auditors and insurers

Where we use a third party supplier to deliver the books

International Transfers

We do not actively transfer data outside the UK. However, we use Microsoft Teams, which is based in the USA and Ireland. This website is hosted in France.

Data Security

We have put in place measures to ensure your data remains secure.

Any third party suppliers we use will be subject to a duty of confidentiality.

In the event of any suspected personal data breach we will notify you and any applicable regulator of the breach where we are legally required to do so.

Data Retention
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for.

By law we have to keep basic information about our customers for seven years after the transaction in question.

Your legal rights
You have rights under data protection laws in relation to your personal data. These are:
Request access to your personal data
Request correction of your personal data
Request erasure of your personal data
Object to processing of your personal data
Request restriction of processing your personal data
Request transfer of your personal data
Right to withdraw consent

If you wish to exercise any of the rights above, please contact info@pearsonchandler.com


We may monitor website, email and social media activity. This is to ensure we carry out your instructions accurately.

Cookies policy
We do not use Cookies.